Frequently Asked Questions

Just Swap is a community-led platform that brings people and pre-owned things together.

You can discover useful items, buy, sell, exchange, lend, borrow or give things away through the features available on the platform. You can also explore community stories, conversations and activities.

Our idea is simple: Good things deserve a second life.

Community is where people connect, share stories, exchange ideas and participate in neighbourhood conversations and activities.

Marketplace is where you discover things, post items you no longer need, and explore buying, selling, exchanging, lending, borrowing and giving away items through the features available.

Two spaces, one shared purpose: making our communities more connected and our consumption more thoughtful.

Not at all! You can explore different ways of making things useful again, including buying, selling, exchanging, lending, borrowing and giving away items, depending on the features available.

Anyone aged 18 or above who is legally competent to enter into a binding contract under applicable Indian law can create an account and use the relevant platform features.

No. Just Swap is a platform that helps users discover items and connect with other users. Unless we expressly provide a separate service, we don't own or sell the items listed by users.

You can use the platform through the website and its available features. Location-based discovery and certain services may depend on the areas in which they are offered.

Some features may be available for browsing without an account. Creating an account is required for features that need registration, such as creating listings or accessing certain personalised services.

Yes, joining the community and accessing the free features of Home Circle is free. Optional paid features and services are available when you need them.

We need certain information to create and manage your account and provide the features you use. The information we collect and how we use it are explained in our Privacy Policy.

Location helps us show you relevant items and services in your area. You may decline device-location permission, although some location-based features may then be limited. You may also need to provide a base address or other location details for particular features.

Please use your account responsibly. Creating multiple accounts to bypass listing limits, suspensions or other platform controls is not permitted.

You can request account deletion through the functionality made available by Just Swap. Some information may need to be retained for legal compliance, security, fraud prevention, dispute resolution or legitimate record-keeping, as explained in our Privacy Policy.

Our ordinary personal listings are intended for household items that you own and no longer need. These may include used or unused household items, unwanted gifts, inherited items and surplus personal purchases.

Items must meet our listing rules and applicable law. Commercial or retail inventory belongs under an eligible Business Clear-Out service, not ordinary personal listings.

Yes, provided you own it, have the authority to list it and it meets our listing requirements.

Absolutely! If you own it and no longer need it, someone else might be delighted to give it a new home.

Follow the prompts in the Marketplace to provide the requested details, photographs and information about your item.

Please describe the item honestly, including its condition, period of use where applicable, any defects or damage, and why you no longer need it.

Yes. Every listing must include at least one photograph of the actual item.

Stock images, copied photographs, pictures of a materially different item and AI-generated images cannot be used instead of actual-item photographs.

Please don't. Tell prospective users about any material defect, damage, missing part or other issue. Honest descriptions help everyone make informed decisions.

Yes, but there's an important rule: you must wait at least six months from the date you acquired the item before relisting it on Just Swap.

This applies whether you acquired the item through a purchase, exchange, donation, gift or another transaction facilitated through the platform.

Ordinary personal listings cannot be used to promote an ongoing business, commercial inventory, direct-selling, multi-level marketing, recruitment-based selling or business opportunity schemes.

An individual item you personally own may still be listed, even if it was originally purchased from a business or direct-selling company, provided it meets our rules.

Eligible commercial clear-outs may be offered through our Business Clear-Out services.

Yes. Listings may be refused, restricted or removed if they breach our Terms of Use, applicable law or platform policies, or raise safety, security or other platform-integrity concerns.

Discover an item, express your interest through the available feature, and follow the process provided by the platform.

Where the relevant users agree to proceed, they are responsible for agreeing on the terms, including price or exchange, payment, delivery or collection, inspection and transfer of ownership.

No. Users decide their own prices and exchange terms and are responsible for agreeing on the terms of their transaction.

This depends on the features available for the particular listing. Where offers or exchanges are supported, the users involved decide whether to accept the proposed terms.

No. We help people discover and connect around items, but we cannot guarantee that a listing will attract interest or that a transaction will be completed.

Please keep relevant information, photographs and communications, and contact Just Swap through the available support or grievance mechanism if the matter concerns the platform or falls within an applicable platform process.

User-to-user transactions are generally arrangements between the users themselves. Just Swap does not guarantee the quality, authenticity, condition or outcome of those transactions.

Any cancellation or change to a user-to-user arrangement depends on the terms agreed between the users and applicable law. If the issue concerns a paid Just Swap service, the cancellation terms for that particular service apply.

Yes! You can join, participate in the community and use the free Home Circle features without paying a membership fee.

Optional services are available for people who want to explore beyond their neighbourhood, repost items or get assistance with larger clear-outs.

The applicable price and conditions will be shown before you purchase a paid feature or service.

Home Circle is your neighbourhood discovery space. It helps you discover and participate in the local Marketplace within the available neighbourhood radius.

Home Circle is free to use.

Under the current planned launch pricing:

Welcome Window: 10 free posts during your first 30 days.

Thereafter: 5 free posts per month.

Please check the plan displayed in the app at the time of posting for the applicable eligibility, limits and conditions.

The current planned pricing provides a repost option for ₹19, after the applicable seven-day period. The app will show the available repost option and its conditions.

You can choose Expand My Circle.

24-Hour Pass: ₹19

Frequent Finder Pass — 3 months: ₹149

These options are intended for people who want to discover items beyond the usual neighbourhood radius.

Visibility Boosts are optional add-ons intended to give a listing additional visibility.

The planned options are:

Urgent Sale — ₹29: Urgent badge and improved visibility for 5 days.

Featured Listing — ₹59: Better placement for 14 days.

Priority Combo — ₹79: Featured placement and urgent visibility for 14 days.

A boost can improve visibility, but it does not guarantee a buyer, exchange or completed transaction.

Moving house, downsizing or simply ready to make more space? Home Clear-Out services are designed to help you organise and list multiple eligible household items.

The planned packages are:

Basic Home Clear-Out — ₹499: Grouped listing support for up to 25 items.

Featured Home Clear-Out — ₹999: Better visibility and priority for up to 25 items.

Assisted Listing Support — ₹2,500: Listing assistance for up to 40 items.

Assisted Large Clear-Out — ₹4,000: Assistance for 40–80 items.

Larger projects: Custom quotation.

The precise scope, service duration, item limits and other conditions will be confirmed in the applicable service package before purchase.

Business Clear-Outs are intended for eligible commercial premises such as shops, cafés, salons and offices that need help clearing items during relocation, downsizing or closure.

The planned packages are:

Small Business Clear-Out — ₹2,499

Business Plus — ₹4,999

Commercial Clear-Out — ₹7,500

Estate-level projects: Custom quotation.

The applicable package will specify the scope of the service, eligible items, fees and other conditions.

Vehicle listings are a separate paid offering under the current pricing plan.

Vehicle Post — ₹299

Featured Vehicle Post — ₹499

The available package will specify the listing duration, visibility and any approval requirements.

No. Paid plans and features provide only the benefits specified for that particular offering. They do not guarantee that an item will sell, be exchanged or otherwise find a new owner.

Not unless the applicable purchase expressly provides for recurring payment or renewal. If renewal applies, the relevant terms will be disclosed before or at purchase.

Cancellation and refunds depend on the applicable terms for the particular plan or service and applicable law. If a refund is approved, it may be processed through the original payment method or another permitted method.

Payments for Just Swap's own plans and paid services are processed through Razorpay, our designated payment provider. A payment is considered complete only when confirmed by the applicable payment system.

Applicable charges and taxes will be disclosed where required.

That's where our Assisted Services may help. Depending on the package, we can assist with assessment, photography, documentation, preparation or uploading listings.

Tell us what you're looking to clear, and we'll guide you towards the appropriate available service.

No. An assessment helps us understand the items and the work involved. It doesn't guarantee that every item will be accepted, listed or handled.

Yes. You'll need to review and approve the listing before publication. You're responsible for confirming that the information is accurate and that you have the right to make the item available.

Not unless the applicable Assisted Service expressly includes handling, collection, transportation, storage or temporary custody. The service-specific terms will explain what is included and who is responsible.

No. A listing appearing on Just Swap does not mean that the item or user has been independently verified or certified by us.

Please assess the listing carefully, ask relevant questions and verify ownership, condition, authenticity and other important details before proceeding.

Please use the reporting, support or grievance mechanism available on the platform. Share relevant details so that we can review the concern and take appropriate action where necessary.

Items that are illegal, stolen, counterfeit, infringing, unlawfully possessed or prohibited under applicable law are not allowed. This includes prohibited weapons, ammunition, explosives, illegal drugs or controlled substances, dangerous materials, protected wildlife, personal or identity documents, payment cards or credentials, and other prohibited items or content.

Please refer to the Prohibited & Restricted Items Policy for the complete requirements.

Use sensible precautions. Confirm the arrangement, ask questions about the item, choose an appropriate collection arrangement and avoid sharing unnecessary personal information.

Never disclose your password, OTP, payment PIN or account credentials.

Please report the behaviour through the available support or grievance mechanism. Just Swap may restrict accounts, remove content or take other appropriate action in accordance with its Terms of Use and applicable law.

We can review matters that fall within our platform processes and take appropriate action under our Terms and policies. However, we do not guarantee the completion or performance of user-to-user transactions.

Nothing in our Terms removes any statutory rights or remedies available to you.

The Community section is a space to connect with others, share relevant stories and conversations, and explore community activities and initiatives made available on Just Swap.

Please keep your contributions respectful, relevant and lawful.

A Soul Story is a story, photograph, image or other content that you voluntarily submit for publication as part of Just Swap's Soul Stories or related community or promotional content.

Not at all. Sharing a Soul Story is voluntary.

Before submitting, please make sure you have the necessary rights and permissions for all photographs, personal information and other material included in your story.

Yes. Under the Terms of Use, submitting a Soul Story grants Just Swap the specified non-exclusive, royalty-free, worldwide licence to use the content for operating, providing, maintaining, displaying and promoting the platform and its services.

Just Swap may format, crop, resize or otherwise modify the story as permitted by the Terms. The Terms do not require separate approval for each subsequent use covered by the licence.

Please submit a story only if you understand and are comfortable with these terms.

You must have the rights and permissions required by applicable law before uploading identifiable photographs or personal information belonging to another person.

Where a child's personal data or image is included, all applicable consent and other legal requirements must be satisfied. Please take particular care before sharing photographs of children.

Where the feature is available, you may be invited to share honest feedback based on your genuine experience. Reviews must not be false, abusive, defamatory, threatening, discriminatory or otherwise unlawful. Offering or requesting an inducement for a particular rating is not permitted.

Our Privacy Policy explains what personal information we collect, how we use and disclose it, how it is retained and the rights or choices available to you under applicable law.

Please read it alongside these FAQs and our Terms of Use.

Information may be made available where necessary for platform features, interactions or services, subject to the Privacy Policy and applicable law.

Please avoid sharing information you don't want other users to know.

Where you choose to communicate through WhatsApp or another external platform, that communication takes place outside Just Swap and is subject to the external platform's own terms and privacy practices.

Some information may be retained where required or permitted for legal compliance, security, fraud prevention, dispute resolution, enforcement of the Terms or legitimate business records. Please refer to the Privacy Policy for details.

Check the payment status before trying again. A failed, pending or reversed payment does not count as a completed purchase. If money appears to have been debited but the purchase has not been confirmed, contact Just Swap support with the relevant payment reference.

Check whether the listing has been submitted successfully and whether any further action is required. Listings may be restricted or removed if they do not comply with our Terms, policies or applicable law.

If you still need help, contact support.

You can contact us through the support or grievance mechanism published on the platform.

Grievance Officer: Purnima Joshi Email: hello@just-swap.com Phone: 80078 72703 Address: See our published contact details

Grievances will be acknowledged and handled in accordance with applicable law and the relevant statutory timelines.

Please refer to the following documents:

Terms of Use

Privacy Policy

Prohibited & Restricted Items Policy

Applicable service-specific terms for paid plans and Assisted Services

These FAQs are a friendly guide to using Just Swap. If there is any inconsistency, the applicable Terms of Use, Policies, service-specific terms and applicable law will govern.